returns and refunds

If something arrives damaged or wrong, we fix it.

• Damaged, faulty or the wrong item: email us within 30 days of delivery with your order number and a photo, and we'll send a replacement or give you a full refund. You don't need to send anything back.
• Missing package: if tracking hasn't moved for 10 business days, or it says delivered and you don't have it, email us and we'll look into it and replace or refund it.
• Change of mind: we can't take change-of-mind returns. Our items ship from overseas, and sending them back costs more than the item itself, so please check sizes and details before you order.
• Refunds: go back to your original payment method within 5 to 10 business days of approval.

Email snowitshop@gmail.com with your order number to get started.